|
1.
General Terms & Conditions
Please read the following information carefully, as the terms
and conditions described herein constitute an agreement between
you and Kennedy Travel Service Ltd. If you decide to travel with
Kennedy Travel and make payment on a tour, you thereby agree to
accept the terms and conditions of this contract.
2.
Brochure Prices
All prices herein are quoted in Canadian dollars. Prices and information
on this website are for the 2005 season and are subject to change
without notice.
3.
Exchange Rate
Guests may pay in either Canadian or US funds. The exchange rate
used in calculating the published US prices has been determined
by Rocky Mountaineer Vacations based upon expected currency exchange
rate movements. Upon booking we must be advised of the currency
to be used for payment. Cancellation charges, if applicable, and
final payment must be in the same currency as the deposit.
4.
Canadian Goods & Services Tax (GST)
All prices are subject to GST, which will be charged upon confirmation
of booking, with the exception of car rentals, where GST will
be charged upon car pick-up. Currently the rate is 7% for Canadian
GST. Guests who are not residents of Canada are eligible for a
rebate of the GST paid on short-term accommodation. If they are
purchasing their rail tour from outside of Canada , Rocky Mountaineer
Vacations may claim the rebate on their behalf. The result is
a 50% reduction in the tax rate and 3.5% is then used to calculate
the GST charged. When non-resident guests purchase their rail
tour while in Canada , Rocky Mountaineer Vacations charges GST
at the full 7% rate and any GST rebate to which a visitor to Canada
may be entitled must be claimed from the Canada Customs and Revenue
Agency by the guest.
5.
Rail-Only and Package Tour Inclusions
The following costs are not included unless otherwise specified:
GST, gratuities, alcoholic beverages, meals, room service or other
hotel incidentals, items of a personal nature and all other items
not specified in the description of the applicable tour contained
in this brochure. If one of our packages does not meet with your
requirements, we will be pleased to customize your rail tour package.
Ask our travel agent for details. Individual tour component pricing
breakdowns are not available.
6.
Rail and Drive Packages and Car Rental Policies
Minimum requirements for car rental: Driver must be 25 years of
age with a valid driver's licence and major credit card. If the
driver's licence is not in English, an International Driving Permit
is strongly recommended. This is required for translation purposes
to confirm the validity of the driver's licence for the safety
of renters and for the car rental company. A credit card deposit
will be required at time of car rental pick-up to cover costs
not included in the Rocky Mountaineer Vacations Rail and Drive
packages. These costs are the responsibility of the renter and
are payable when the vehicle is returned. Car rental day is based
on a 24-hour period. For example, if you have a 3-day car rental
and you pick up your car at 10 AM on day 1, it must be returned
at or before 10 AM 3 days later, otherwise you will be charged
an extra day's car rental. Please provide approximate pick-up
time and location at time of reservation. Confirmation of drop-off
time will be provided when the car is picked up. Rates do not
include GST, gasoline, Loss/Damage Waiver (LDW), Personal Accident
Insurance (PAI), meals, attractions, child seats, drop-off charges
if the vehicle is not dropped off at the location specified in
the itinerary, any applicable charges for additional drivers,
upgrades to a higher car class, additional rental days and any
other optional charge or service charges. Pick-up or drop-off
at airport may be subject to an additional charge by the car rental
company.
7.
Possible Alterations
Rocky Mountaineer Vacations reserves the right to cancel, modify
or alter all or any part of the services when necessary or advisable.
Should this occur, Rocky Mountaineer Vacations agrees to provide
the best alternative available. Every effort will be made to adhere
to the specifics shown herein; however, circumstances may necessitate
alteration, including the occasional accommodation change from
Kamloops to the nearby resort of Sun Peaks . Hence, all fares,
schedules, itineraries, hours of arrival and departure, air schedules
and special programs are subject to change without notice at any
time.
8.
Supplier's Liabilities
Kennedy Travel Service act as an agent for and make arrangements
with airlines, hotels, bus lines and other independent parties
to provide you with non-rail travel services and accommodations.
Although great care is taken to choose suppliers, we are unable
to directly control them and, therefore, we are not responsible
for their acts or omissions. The travel services provided by these
suppliers are subject to the conditions imposed by the suppliers,
and their liability may be limited by their tariffs, conditions
of carriage and international conventions and agreements.
9.
Company Liability
Kennedy Travel Service Ltd. is not responsible for any claim,
loss, damage, cost liability or expense arising, direct or indirect,
out of injury; accident or death; loss, damage or delay of luggage
or other property; or delay, inconvenience, loss of enjoyment,
upset, disappointment, distress or frustration, whether physical,
mental or otherwise, relating to the provision of rail tour operations,
travel services and accommodations.
10.
Force Majeure
Kennedy Travel Service Ltd. will not be responsible for the performance
of this agreement if prevented or delayed by acts of God, strikes,
accidents, weather, traffic, airport conditions or other causes
beyond their reasonable control - nor will they be responsible
for any loss or damage relating to train cancellations or any
other cancellations.
11.
Passport/Visa/Health Regulations (including
the USA)
Passports: If travelling from outside
of Canada (including from the USA ) you will require a passport
for entry into Canada and appropriate ID for all family members.
Airlines reserve the right to refuse boarding without adequate
ID.
Visas: Check with your travel agent.
RKennedy
Travel Service Ltd. is not responsible for guests refused entry
into Canada because of inadequate documentation. For further information
regarding documentation for entry into Canada , please contact
Immigration Canada. Single parents or grandparents travelling
with children must ensure proper documentation is obtained for
entry into Canada.
Health Regulations: There are no vaccination
requirements for international travellers into Canada.
12.
Luggage
All luggage or articles are accepted and transported subject to
Rocky Mountaineer Vacations' luggage policy and the conditions
therein. Guests travelling onboard the Rocky Mountaineer are limited
to two suitcases per person, in addition to the carry-on overnight
luggage required for the RedLeaf Service two-day rail tour portion
of the package. Total luggage weight per person not to exceed
30 kg (66 lb.).
Note:
RedLeaf Service guests will need to pack a small overnight bag
for their stay in Kamloops. Main luggage will be checked through
to their final Rocky Mountaineer destination and will not be available
in Kamloops. GoldLeaf Service guests' luggage will be delivered
to their Kamloops' accommodation. All guests should be sure to
carry any medications with them onboard the train.
VIA
Rail: Please note that a maximum baggage weight of 22 kg
(50 lb.) applies onboard VIA Rail.
Other
Tours: Certain tour products featured on this website have
baggage restrictions due to either accommodation style or transportation
requirements. Please refer to your documentation for full details.
13.
Reservation Policies
Deposit Policy
A deposit must be received at the time of booking to confirm your
reservation. If you have booked any additional tours (in addition
to those specified) with your two-day rail tour, please note that
we require the package deposit rate.
Refunds
Requests for refunds must be directed in writing to Kennedy Travel
Service Ltd. No refunds will be made because of airline delays,
unused services or other acts beyond the control of Rocky Mountaineer
Vacations.
Cancellation Policy
Note
that a change in flight date, lodge or ranch arrival date or train
departure date (either rail-only or as part of package) is considered
a cancellation. Charges will be calculated per person and based
on the date the cancellation notice is first received. There will
be no exceptions to any of the charges. Please note cancellation
policy schedule at right. Cancellation charges are subject to
GST.
| |
Rail Only
(Two-Day Rail) |
Rail Vacations/
Spectacular Canada/
Canadian Gold Collection |
Ian Gold
Collect Rail Only/Rail Vacations Canadian |
Spectacular
Canada |
Airfare/
VIA Rail |
| |
Deposit
Per Person CDN$ |
Deposit
Per Person CDN$ |
Cancellation
Penalty Per Person CDN$ |
Cancellation
Penalty Per Person CDN$ |
Cancellation
Penalty Per Person CDN$ |
61
or more days prior to departure
(RedLeaf & GoldLeaf) |
$150
RedLeaf
$300 GoldLeaf |
$250
RedLeaf
$500 GoldLeaf |
50%
of deposit |
50%
of deposit |
$25
to $170 |
31
to 60 days prior to departure
(RedLeaf & GoldLeaf) |
100%
of payment due |
100%
of payment due |
100%
of deposit |
100%
non-refundable |
100%
non-refundable |
0
to 30 days prior to departure
(RedLeaf & GoldLeaf) |
100%
of payment due |
100%
non-refundable |
100%
non-refundable |
100%
non-refundable |
100%
non-refundable |
We
reserve the right to pass on any additional costs charged by our
suppliers. Cancellation fees may be subject to GST.
14.
Final Payment
Final payment must be received no later than 60 days prior to
the date of departure. Final payment must be in the same currency
as the deposit.
For
cheques drawn on financial institutions outside Canada, an additional
15-day period is required (75 days in total) to permit international
bank clearance procedures.
15.
Insurance
We strongly recommend that you purchase cancellation insurance
to protect your holiday investment. Please inquire at the time
of booking. Should you upgrade the total cost of your Rocky Mountaineer
Vacations holiday after the purchase of your insurance, let our
travel agent know if you wish to also upgrade your insurance coverage.
Specific terms and conditions apply to all travel insurance policies
purchased. Contact a reservations agent for clarification.
16.
Credit Card Bookings
For payment by credit card, please have the following information
available:
- Name
as on credit card
- Address
of the credit card owner
- Type
of credit card
- Expiry
date
- Full
credit card number
- Signed
your written authorization to use your credit card
- Telephone
number of the cardholder
|
To confirm
the reservation, authorization can be made verbally, but final written
authorization must be submitted to Kennedy Travel Service Ltd.
The
authorization (written or verbal) to use a credit card number
indicates your or your client's compliance with our booking terms
and conditions, whether or not you or they have signed the appropriate
draft.
Credit
card payments will be processed in Canadian or US funds. Final
payment must be in the same currency as the deposit.
17.
Last-Minute Bookings
Last-minute bookings are welcome; however, at the time of
request, a credit card guarantee of full payment is required. Late
package bookings require a minimum of 24-48 hours to request and
confirm availability. Upon confirmation, full credit card payment
will be processed. 18.
Itinerary Changes and Reduction of Services
A fee per booking (not per person) will be applied to each
change made to the itinerary once the original booking has been
confirmed.
| Period |
Change
Fee (CDN$) |
| 61
or more days |
$25
|
| 31
to 60 days |
$50 |
| 15
to 30 days |
$100
|
| 0
to 14 days |
No
Changes Permitted |
A
change fee will not be administered for an addition or upgrade
of service. For a change in train departure date, refer to cancellation
policies. Change fees are subject to GST.
Separate
change fees for airline tickets will apply as follows:
Prior
to ticket being issued: CDN$25 per person
After ticket has been issued: up to CDN$170 per person
No
changes to flights will be permitted after air travel has commenced.
Change
fees are subject to GST.
19. Documentation
North American Guests: To receive your travel
documents prior to departure, final payment must be received in
our office 60 days prior to departure. Your documentation will be
sent to you 30 days prior to departure. If a booking is made within
10 days of departure, documentation will be at the train station
on day of departure for rail-only bookings or at the first-night
hotel for package tours.
Overseas Guests: Documentation will
be at the train station on day of departure for rail-only bookings
or at the first-night hotel for rail package tours. Guests
will be advised of their Kamloops' accommodation upon check-in
at the departure station, and a voucher will be provided at that
time.
20. Rail Connections
Please arrive at departing train station a minimum of 30 minutes
prior to boarding time to ensure your luggage is checked and your
travel documents are in order. We recommend that you not make
onward travel arrangements the night of arrival at your destination.
Train travel in Canada is subject to unforeseen
delays, and departure and arrival times cannot be guaranteed.
We will not be responsible for missed connections.
|
